Frequently Asked Questions

Weight Loss

Yes.  We have special larger meals with larger snacks that can work for you.  If you are a serious gym goer and find you need to add a bit you can also supplement your diet with healthy foods of your choosing, like shakes and bars.

If you are Michael Phelps and need 12,000 calories a day, maybe not.

Yes. There are many reasons people will want to join Lakelands Diet Delivery. Weight loss is an important one but eating well all the time is just as important. You may want the convenience of having someone else make gourmet meals for you. You also may like the idea of not having to go grocery shopping and free up more time to enjoy your healthy lifestyle.

Most people will lose about 1 – 2 pounds a week. Losing and gaining weight is a simple matter of how many calories you eat and how much you use (medical exceptions of course). Eat more than you use you gain weight, eat less you lose weight. Exercise (even just walking) is a great way to use more calories.

At the beginning of weight loss the usual formula applies – 1 lb of fat equals 3500 calories, burn 500 cals more per day over 7 days is 3500 calories or 1 lb of fat. You may lose more weight per week but it could be water and lean mass. The 500 cal difference can be just from eating less, exercising more or both. As your weight goes down (5 – 10%) to keep getting the same results you will need to reduce calories further and/or increase your exercise. At a certain point you will not be able to reduce your calories any further to lose weight, you will need to only increase exercise.  At this point you should be at a much healthier weight and have more energy so more exercise is not that difficult. To maintain the weight off you need to continuing eating healthy foods at the right calorie level and maintain exercising

How much your food is processed is also important. Typically the less processed the food the more work your body will need to do to get to the calories. Lakelands Diet Delivery makes fresh meals from fresh food it is not processed (some snacks are but you have alternate choices that are not).

The type of food is also important. Most people don’t eat nearly enough vegetables, fruits and good fats. We use a lot, so you might find your body needs a bit of time to get used to digesting well balanced meals. After a week or 2 you will feel the difference and you will find you have more energy and your meals don’t make you slow down and feel heavy.

Healthy Meals

If you have a life threatening allergy we do not recommend our service.

For other allergies and intolerances the answer is yes and no. At this time we don’t offer an ability to exclude certains foods on an individual basis.  But we do offer 9 choices per meal so if you are willing to select your meals and check the ingredients every time you will be able to select the best meals for yourself.

You should always seek the advice of your doctor before changing your diet significantly like our meal plans. If you want to lose weight fewer calories is better to a point.  You don’t want to be hungry either.  Our plans utilize snacks to make sure you are not hungry throughout the day.  We recommend starting with a 3 meal and 2 snack plan for your first program.  If you find you are hungry, add a snack, too much food, drop a snack on your next program.

Our diet is based on calorie and portion control making sure you eat the right foods in the right amounts. Our meals are made and delivered fresh so the sodium is kept low. We never add trans fats to any of our meals. Our fresh meals are prepared by our chefs with as many fresh, sustainable, local and organic ingredients as possible.


For local delivery (Kitchener, Waterloo, Cambridge and Guelph) you will still receive meals, the computer makes default selections so you will never miss getting meals. We send 3 reminder emails before the deadline if you haven’t picked all your meals.

For Toronto to Hamilton and Ontario Wide we will send a reminder the week before that you have not ordered any meals so you have chance to place an order.

You have access to our very user friendly customer site to manage your account and make all your changes.

For Waterloo Region and Guelph you can easily make changes to your menu and book days off from your calendar. For Toronto/GTA and Ontario Wide you can create and change your orders on your custom pag and time before the dealines.

For A La Carte please email us, we will be happy to help as long as it is before the ordering deadlines.

For Waterloo Region & Guelph the deadlines are:

  • Friday @ 1 pm for Sunday late afternoon / early evening deliveries
  • Monday @ 1 pm for Wednesday late afternoon / early evening deliveries

For Toronto to Hamilton

  • Friday @ 1 pm for Sunday late afternoon / early evening deliveries

For Ontario Wide the deadlines are:

  • Friday @ 1 pm for Tuesday daytime deliveries
  • Monday @ 1 pm for Thursday daytime deliveries


Absolutely no problem.

For Waterloo Region & Guelph just book your days off for the period you are gone before the usual deadlines.  If you are going for an extended period let us know and we will hold your account until you return.

For Toronto to Hamilton and Ontario Wide just don’t place an order or you can delete an order before the usual deadlines.


All our plans are free delivery. Certain rural locations and areas in Eastern Ontario may require an additional fee. We will contact you before the ordering deadline for any additional fees.

A La Carte orders vary based on amount ordered and location.

Waterloo Region & Guelph we deliver Sunday and Wednesday evenings after 5 pm

Toronto & GTA we deliver overnight Sundays before 6 am Monday

Ontario Wide we deliver on Tuesday and Thursday before 8 pm, usually before 5 pm by courier. Deliveries may take 1 day longer if the courier is delayed for any reason. We always pack enough ice to cover the extra day.

We will need a location that your food inside a styrofoam cooler packed with ice will be safe.

We deliver to Waterloo Region & Guelph by our drivers Sunday and Wednesday evenings.

For Toronto & GTA overnight Sunday by our own drivers.

Ontario Wide on Tuesday and Thursday by courier during the day.

Pricing and Payment

No problem, but we will be sad to see you go though.

We ask for a 10% of the total order cancellation fee and any meals in production or delivered will not be refunded. The best thing to do is book your days off then call us so no delays and remove the possibility of getting meals you don’t want.

The day pricing will also be adjusted for the closest price plan to the days delivered. For example, if you sign up for 30 days and wish to leave after 6, those days will be assessed at the higher 6 day rate.

For the cancellation fees, delivery, damage and theft policies please see our Terms and Conditions.

We use high level encryption just like the banks when sending data from you to us and back.  No one will know about your brownie addiction, or your credit card.

We actually don’t store your credit card ever on our site. Our credit processor stores all that info for us, they are PCI 1 compliant. When you enter it in we get a token (a bunch of random characters) and we send that to them to request a purchase.

We don’t sell or rent any individual customer data … ever!


Online you can use Visa, Visa Debit and Mastercard. You can also contact us to use Interac E-Transfer.

Yes.  We offer discounts regularly. Join our email list and our social accounts to get the promo codes when they come out.

We believe you should reward loyal customers, so unlike others our promo codes will work for new and existing customers.


Menu Options

These meals include no milk products – no milk and no cheese.

For all meals, regular and large, we have 28 – 32 g of net carbohydrates.  Our large meals gain calories from increasing the protein, not the carbs, actually we do this for all our meals.  Snacks are little trickier. They have between 1 – 10 g of net carbohydrates, you will need to check these when selecting.

We work hard to make it difficult for you to tell something is gluten-free. For the menu items marked Gluten-Free we use NO:

  • White Flour
  • Whole Wheat Flour
  • Durum Wheat
  • Graham Flour
  • Triticale
  • Kamut
  • Semolina
  • Spelt
  • Wheat Germ
  • Wheat Bran
  • Rye
  • Barley

We do use PURE oat and no wheat soy sauce.

We follow the typical lacto-ovo vegetarian diet. That means NO flesh at all. Things like cheeses, yeasts, honey and eggs are included in meals.