Thanks for joining us. If you have any questions regarding this agreement please do not hesitate to contact us.

Disclaimer

The advice given herein, on our website, and from our representatives is not intended to replace the advice of your medical practitioner. If you are currently under the care of a physician, or are currently being treated for any health condition, consult with your health care provider prior to starting this or any other nutrition or dietary program. This diet program may require you to alter your medication, which must be done under the direction of your physician. Neither we, nor our experts, partners, or any of their affiliates will be liable for any direct, indirect, consequential or other damages that may result including but not limited to, economic loss, injury, illness or death. We make no representations or warranties concerning the effectiveness of our products. We shall be in no way responsible for the improper use or storage of our products.

We shall not be responsible for delay or non-delivery of shipment if occasions by natural disasters, weathers storms, accidents, lockouts, breakdown of machinery, or stoppage of labour.

Ordering Procedure

The client is responsible for making their menu selections online by 6pm Friday for Sunday/Tuesday deliveries and 6pm Monday for Wednesday/Thursday deliveries. To cancel or re-commence delivery, the client is responsible for making changes to their account online before the above deadlines. If the client prefers, they can call or email customer service to make such changes. To communicate that the email has been received, customer service will reply with confirmation of the requested change. If the client does not receive a confirmation email or phone call, it is his or her responsibility to call customer service and confirm the change.

Delivery Policy

Lakelands Diet Delivery is not responsible for the loss or damage of meals after the meals have been dropped off at a safe delivery area of your choice if you have provided instructions for a safe area otherwise your front door. Meals are delivered after 5 pm on Sunday and Wednesday for local delivery in Waterloo Region and Guelph.  Meals are delivered by courier before 8 pm on Tuesday and Thursday for extended delivery areas in Ontario and Greater Montreal unless a statutory holiday happens the day of the delivery or the day before, then delivery will be delayed by one business day. Deliveries usually take one day and will be delivered on Tuesday or Thursday. Deliveries may take 2 days if the courier is delayed for any reason. We always pack enough ice for at least 2 days. If your meals are damaged or spoiled Lakelands Diet Delivery must be notified within 12 hours of the expected time the unsatisfactory meals were delivered to receive compensation meal credits. Pictures of the damaged meals must accompany your claim.  Compensation meals will be added to the end of your program or will be issued in the form of a store credit.

Damage Claims

Lakelands Diet Delivery will compensate for damaged meals under the following conditions by program.

All Programs

All damage claims must be made within 12 hours of receiving the meals and must be accompanied with pictures that clearly show each damaged meal.  Without pictures we will not accept any claim.

Only one stolen claim ever per customer will be considered.

Local (Waterloo Region & Guelph) Plans

If the cooler is delivered to a person there is a 100% guarantee on damaged meals for any plan length.

If cooler is left unattended:

  • 30 day plans – limit of one credit per 30 day plan for a damaged/stolen delivery. The remainder of the plan is not able to be refunded after a claim if less than 15 days have been delivered.
  • 12/15 day plans – max of 50% of one delivery that is damaged or stolen will be covered with a credit.
  • 5/6 day plans – max of 25% of one delivery that is damaged or stolen will be covered with a credit.
Local (Waterloo Region & Guelph) Individual Meals

If the cooler is delivered to a person there is a 100% guarantee on damaged meals that will be returned as a credit.

If the cooler is left unattended there is a max of 50% of the delivery that is covered for damage that will be returned as a credit.

Extended Area (Rest Of Ontario and Greater Montreal) Individual Meals

There is a max of 50% of the delivery that is covered for damage that will be returned as a credit.

Stolen claims will not be accepted, we will provide proof of delivery.

Extended Area (Rest Of Ontario and Greater Montreal) Plans

The max coverage is:

  • 4 delivery plans – limit of one 50% max damage claim per 4 delivery cycle given as a credit
  • 2 delivery plans – limit of one ever 25% max damage claim returned as a credit
  • 1 delivery plan – limit of one ever 25% max damage claim returned as a credit

Stolen claims will not be accepted, we will provide proof of delivery.

Refund

All meal-plans (6, 12, 15 or 30 day plans) purchased through Lakelands Diet Delivery are refundable and transferable. If cancelled in the same day as the credit processing happened so that the transaction can be voided but before any production deadline there is a 100% refund,  after the first day a 10% processing fee on any remaining payment requested before the production deadlines will be returned. All meals delivered or in production are non-refundable. Daily plan prices will be adjusted to the higher plan price. For example, if a plan of 30 days was purchased and was cancelled after 15 days, the 12 day price plan will be used in determining the price of the meals already delivered.

Coolers and Ice Packs

For local area deliveries (Waterloo Region & Guelph) outstanding coolers and ice packs must be left in the requested delivery location on the client’s last day of delivery by 5 pm; we will not collect the one last cooler. To be safe, you should leave out your cooler on the evening that your program ends. There is a $15.00 fee for each cooler that is not returned at the end of your service.

For extended service deliveries (Rest of Ontario and Greater Montreal) coolers, boxes and ice are not returned to us, please dispose of in an environmentally safe manner. You may return to us at your own expense or drop off in Waterloo if you wish.

Termination of Use

Lakelands Diet Delivery reserves the right in its sole discretion to refund your purchase and terminate your access to Lakelands Diet Delivery services at anytime and without notice.